The Power of Yelp

Yelp is the largest online review platforms and is constantly growing. Consumers use Yelp to find local businesses becuase it is considered the most trustworthy review site. How you manage your Yelp account can make or break your company’s credibility.

Here are a couple of tips on how to manage your Yelp page.

Take ownership of your Yelp business page - Create your business page and update your content with accurate information, recent photos and details about your business. Keep it updated with any changes in office hours, locations, etc.

Monitor your Yelp page daily - Designate someone to monitor your Yelp page daily for both positive and negative reviews. Manage negative reviews with careful consideration. Respond professionally to each negative review to show that your business cares about your customers.

Yelp is where potential customers are looking at your business and how you respond to negative and positive reviews can influence their decision.